bet23 Privacy Policy: How We Handle Your Account Data
When you open an account with bet23, we collect only the information needed to run your account, process transactions through Nagad, Upay, and Bank Transfer, and keep your session secure. This policy sets out exactly what we collect, how long we hold it, and what controls you have over it. Access to this platform depends on your local law and eligible regions.
Account data you control
Nagad, Upay, Bank Transfer context
Retention periods explained
Request and correction routes
POLICY POSTURE
What Data We Collect and Why
We collect the information you provide when creating and managing your account: your name, contact details, and the payment method you choose — whether that is Nagad, Upay, or Bank Transfer. We also collect session data generated by your activity, such as login timestamps, device type, and transaction records. This data serves three purposes: account verification, processing your transactions accurately, and meeting any applicable legal obligations in regions where this platform is available. We do not sell your personal data to third parties. We do not share it with marketing networks. Where we engage service providers who assist with account processing or security functions, those providers operate under contractual obligations that restrict how they may use your data. Your payment details — including Nagad wallet references, Upay identifiers, or Bank Transfer records — are held in encrypted storage and are not accessible to staff beyond what account support requires. The current state of your data and transaction history is shown in your account dashboard after login. If you have questions about specific data points we hold, the contact routes in this policy are the place to start.
Nagad
Nagad wallet references tied to your account are stored encrypted and used only for transaction matching and account verification.
Upay
Upay payment identifiers are retained for the duration required by applicable transaction record obligations, then removed on request.
Bank Transfer
Bank Transfer records are held in your transaction log, visible in your account dashboard, and subject to the same retention and deletion process.
POLICY COVERAGE
Where This Policy Applies and What It Covers
This policy covers data collected directly through the bet23 platform. It does not extend to third-party websites you reach by following a link from our pages, nor to any service operated by a payment provider independently of this platform. Understanding the boundaries helps you know where to direct a question.
Account Access
Data you submit when registering, logging in, or updating your account details falls within this policy. This includes identity information, contact fields, and the account preferences you set after login.
Transactions
Payment records generated when you use Nagad, Upay, or Bank Transfer are covered here. Transaction logs are stored in your account and governed by this policy's retention and deletion rules.
Site Content
Browsing behaviour on bet23 pages — pages viewed, session duration, device and browser type — is collected as usage data. This data informs how we maintain and improve the account experience.
Third-Party Services
Links to external payment providers, game studios, or other third-party services take you outside this policy. Those services operate under their own privacy terms, which we do not control or influence.
YOUR ACCOUNT CONTROLS
Actions You Can Take Under This Policy
You have concrete options for managing the data tied to your account. Reviewing your records is straightforward: log in, go to your account dashboard, and the transaction history and personal details we hold are displayed there. If something is incorrect — a contact detail, a name field, a linked payment reference — you can update it directly in account settings or raise a correction request through our support channel. If you want to know what data we hold beyond what the dashboard shows, or if you want to request deletion of specific records, the support route is a direct message to our account team. We aim to respond to data queries within a reasonable timeframe, though the exact period may vary depending on the nature of the request and applicable regional obligations. Availability of certain data rights depends on your local law and the eligible region you are accessing from.
Review Your Records
Your transaction log and personal details are visible in the account dashboard after login. No separate request is needed to see what we hold at this level.
Correct Account Details
Name, contact, and payment reference fields can be updated in account settings. For fields that cannot be self-edited, raise a correction request through the support channel.
Raise a Data Question
For data held outside the dashboard view, contact the account support team directly. State your account details and the specific information you are asking about.
Request Data Deletion
Deletion requests are handled case by case, subject to any retention obligations under applicable law. Submit your request through the support contact route listed in this policy.
CONTACT ROUTES
How to Reach Us About This Policy
If your question is about data we hold, a correction you need, or a deletion request, use the routes below. Each route goes to the account support team, not a general help desk.
Account Support Chat
Open your account dashboard and use the support chat to submit a data query or correction request. The chat log is saved to your account for reference.
Email Contact
For formal data requests — including deletion and subject-access queries — email the account team directly. Include your registered contact detail so we can match the request to your account.
Account Dashboard Route
Many data queries can be resolved without contacting support. Log in, go to account settings, and the relevant fields and transaction records are shown there for review.
DATA HANDLING PRACTICE
How We Protect and Retain Your Data
We apply encryption to stored account data, including payment references linked to Nagad, Upay, and Bank Transfer transactions. Cookies on the platform are used for session management and to keep your account state between pages — not for cross-site advertising tracking. Staff access to personal data is restricted to account support functions and is logged. Retention periods vary: transaction records are held for as long as applicable legal or accounting obligations require; account preference data is held while your account is active and removed on a verified deletion request. Where the platform is available in your region, access and data rights are subject to local law.
Encryption
Account and payment data — including Nagad, Upay, and Bank Transfer references — is stored encrypted. Access is restricted and logged, and is not available to staff beyond what account support requires.
Cookies
We use session cookies to maintain your logged-in state and account preferences. We do not use third-party advertising cookies. Cookie settings can be reviewed in your browser.
Retention
Transaction records are retained for the period required by applicable obligations. Account preference data is held while your account is active and deleted on a verified request submitted through the support channel.
Contact for Changes
To request a change to how we hold or process your data, use the account support chat or email route. State your registered account detail and the specific change you are requesting.
POLICY FAQ
Common Questions About Your Privacy at bet23
These are the questions we get most often about how this policy works in practice. If your question is not covered here, the support contact routes in this policy are the next step.
What personal data does bet23 collect when I open an account?
We collect the name, contact details, and payment method information you provide during account setup. We also collect session data — login times, device type, and transaction records — generated by your activity on the platform. We do not collect data beyond what account operation and applicable legal obligations require.
How can I see the data bet23 holds on my account?
Log in and go to your account dashboard. Your transaction history and the personal details we hold are displayed there. If you need to review data not shown in the dashboard, contact the account support team directly with your query.
Can I correct a mistake in my account details?
Yes. Most fields — contact details, payment references — can be updated directly in account settings after login. For fields that cannot be self-edited, raise a correction request through the support chat or email route and the account team will handle it.
How does bet23 handle my Nagad or Upay payment details?
Nagad wallet references and Upay identifiers are stored encrypted and used only for transaction matching and account verification. They are not shared with marketing networks or sold to third parties. Retention follows the transaction record obligations applicable in your region.
Can I request deletion of my data?
Yes. Submit a deletion request through the account support chat or email route. Some data may be retained for the period required by applicable legal or accounting obligations. The account team will confirm what can be removed and what must be retained, and why.
Does this policy cover data I share with Nagad or Bank Transfer providers directly?
No. This policy covers data collected and held by bet23 directly. Data you share with Nagad, Bank Transfer services, or any other third-party provider is governed by that provider's own privacy terms. We do not control or influence how they handle your information.
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